Delivery
Predictable dispatch, clear updates
We aim for calm logistics: realistic timelines, simple packaging, and honest communication.
Dispatch
In‑stock items are typically handled within 1–2 business days. When a dispatch window changes, we update you by email.
- UK dispatch
- Tracking when available
- Low‑waste packaging
Support for issues
Damage or incorrect items are handled with photos and a straightforward solution. We’ll ask for details only when necessary.
- 48h for damage reports
- Return guidance by email
- Clear refund steps
Delivery details
Delivery should be predictable. We dispatch orders after confirmation and payment processing, then share a tracking link when available. Typical handling time is 1–2 business days for in‑stock items, with delivery estimates depending on destination and carrier capacity. Packaging is practical and low‑waste: we use sturdy cardboard, paper cushioning, and minimal ink. Textiles are folded to reduce creasing, and fragile items are protected with extra padding. If you’re purchasing a gift, add a note at checkout and we’ll keep the packing slip tidy and understated. International delivery may include import duties or local fees set by your country. These charges are not collected by us unless stated at checkout. If you want a quick sense of total cost before ordering, contact support and tell us your country—we’ll outline the common scenarios. If a parcel arrives damaged, take a clear photo of the outer box and the item within 48 hours and email us. We’ll propose a reasonable solution—replacement, return, or refund—based on what happened and what you prefer.